Accessibility at Haverlane
Pages here get read in rough conditions. Phone in one hand, drop light in the other, flat on a scrap of plywood beside an open belly wrap, trying to match the fitting overhead to the one on the screen. Manufactured housing also skews older than the web average, so bifocals at arm's length and a screen turned all the way up are normal reading conditions in this niche, not edge cases. A page that only behaves in ideal conditions is worthless here.
Hit a wall? Report it first, read the rest later
Email hello@haverlane.com, with the word accessibility in the subject line so the note is not mistaken for a repair question. A report is fixable when it carries three things:
- The web address of the page, copied out of the browser bar.
- What you were trying to do, and the exact point where it stopped working.
- Your browser, plus the screen reader, magnifier or voice control you were using, with a version number if you can find one.
Writing is the only route in for this. The number printed on every page is a plumbing line, not a Haverlane desk: whoever picks it up cannot log a barrier, edit a page or pass a note to the editors, so a website problem described on that call goes nowhere. Which message belongs on which channel, and what neither one can touch, is set out on the contact page.
Anything sent in writing gets a written reply, usually within two business days. Personal details inside a report are treated the way the privacy policy describes: held while the problem is open, dropped once it is closed. Barriers that can be reproduced go into the next build of the site, and any claim on this page that a fix turns into a lie gets rewritten in the same release.
Who is actually on the end of that phone
Haverlane publishes. Nobody here turns a wrench, holds a plumbing license, or drives a service truck. Dialed about a plumbing problem, that number reaches a licensed plumber in the partner network, someone who treats manufactured housing as routine work rather than an oddity. When a call becomes a booked job, that partner may pay Haverlane a referral fee for the introduction, an arrangement spelled out in full on how Haverlane earns. Your quote is untouched by that arrangement. The price belongs to the plumber, and it is the same price you would be given dialing that shop cold.
The yardstick
The target is Level AA of WCAG 2.2, the accessibility specification maintained by the W3C and the one most United States policy points at. Below is what that translates to on a Haverlane page today.
| If you | What these pages do about it |
|---|---|
| Listen with a screen reader | One H1 per page, headings that step down in order without skipping levels, genuine landmarks around the header, the article and the footer, and links whose wording says where they lead instead of a bare "read more" |
| Drive everything from the keyboard | Every link and call button reachable by tab, with a focus ring you can see on whatever you have landed on. Nothing pops open, counts down, or starts playing on its own, and no dialog swallows the cursor |
| Zoom, or enlarge text only | Type is set in relative units, so 200 percent zoom reflows the column instead of clipping it. Wide tables, water heater capacities and heat tape lengths, scroll inside their own frame rather than shoving the whole page sideways |
| Need contrast to read at all | Body text, headings and link colors are picked against the AA ratios, 4.5 to 1 for regular text and 3 to 1 for large |
| Have reduced motion switched on | The single moving element is a small dot beside the call line. With that system setting on, it stops. Nothing else blinks, slides, or plays by itself |
| Block scripts, or sit on a connection that drops them | Articles, tables, phone links and navigation are plain HTML and work with JavaScript off. One short inline script puts the name of a city close to you into two labels beside the number; block it and the general wording shows instead, which costs you nothing |
| Browse with images off | Every photo carries alt text describing the actual frame, a water heater access door, a scorched length of heat tape, a torn underbelly seam, so the point survives without the picture |
Still open, stated plainly
- No outside audit. Testing to date has been internal, so the Level AA claim above is self assessed rather than certified by an independent reviewer.
- No skip link yet. Landmarks let assistive software jump straight to the main region, but a sighted keyboard user still tabs past the header on every page. It is queued for the next template pass.
- Image descriptions begin as AI drafts. An editor rewrites it before publication, and it can still miss something that a person looking at the same photo picks up in a second.
- Diagrams are pictures. Supply, drain and vent layouts for a single wide come with a caption, not a text version of every branch and fitting. Until those are written, the step by step in the surrounding paragraphs is the route that works without the drawing.
- No contact form, and no phone route for this. Reports arrive by email alone, which suits some readers and inconveniences others.
How the checking happens
Before a page ships, it goes through a keyboard only pass, a zoom test at 200 percent, a contrast check on every text and background pair, and a screen reader spot check on the headings and tables. New components get the same treatment before they appear anywhere. This statement is revised whenever the site changes enough to make a line on it inaccurate, and the list above shrinks as items get closed out.